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Return and Exchange Policy

Our Commitment

At The Organic Store, we are dedicated to ensuring your complete satisfaction with every purchase.

Refunds

While we do not offer refunds, we are here to assist you when an issue arises with your order.

Return and Exchange Policy Overview

Please carefully read our return and exchange policy outlined below:

Exchanges for Incorrect or Defective Products

Steps to Initiate Exchange
1. Video Documentation

Before opening the package, kindly record a short video of the unboxing process. This video will serve as valuable evidence to support your claim.

2. Contact Us

Reach out to our Customer Support team on WhatsApp within 24 hours of receiving your order. Please provide your order number, a brief description of the issue, and attach the unboxing video.

3. Verification and Approval

Our team will review the provided information and video to verify the issue. Once approved, we will guide you through the exchange process.

4. Exchange Procedure

Depending on the circumstances, we will provide you with instructions on how to return the incorrect or defective product. Upon receiving the returned item, we will promptly dispatch a replacement to you.

Incomplete Orders

Options for Addressing Incomplete Orders
1. Separate Shipment

In cases of incomplete orders, we will send the missing items to you in a separate shipment. You will be informed of the tracking details once the additional items are dispatched.

2. Discount for the Next Order

Alternatively, we will offer you a discount of the same value as the missing items. This discount can be applied towards your next purchase with us.

Important Points to Note

  • Claims for exchanges must be made within 24 hours of receiving your order.
  • The unboxing video is a necessary requirement for all exchange claims and helps us expedite the process.
  • Exchanges will be processed after the verification and approval of the claim.
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